This Return & Refund Policy applies to purchases made through Wood Is Good, operated by S.S. CRAFTS & CREATION, through https://woodisgood.co.in/.

We sell furniture and home décor products, including both ready-to-dispatch and made-to-order products. Because many of our products are prepared specifically against customer orders, we follow the return and refund terms below.

1. No Change-of-Mind Returns or Refunds

We do not accept returns or provide refunds for reasons such as:

  • Change of mind

  • Customer no longer requiring the product

  • Incorrect product selection

  • Incorrect size or dimensions selected by the customer

  • Customer selecting an unsuitable colour or finish

  • Personal preference

  • Product not matching the customer’s expected appearance where the product is consistent with the product description

  • Delay in deciding to accept delivery

  • Any other reason unrelated to an approved damaged-product claim

Customers are requested to carefully review the product description, dimensions, specifications, images, colour/finish, and other details before placing an order.

This policy is subject to any rights that cannot legally be excluded under applicable Indian law.

2. Made-to-Order Products

Some products listed on our website are made to order and are manufactured or prepared after an order is placed.

Made-to-order products generally require approximately:

3–4 weeks for production/handling
5–10 days for delivery after dispatch

Because these products may be specifically prepared for the customer, orders generally cannot be cancelled, returned, or refunded simply because the customer changes their mind or no longer wants the product.

For customised or customer-specific products, cancellation or return is generally not permitted once production has commenced.

3. When Is a Return Accepted?

A return may be accepted only when the customer receives a product that has been damaged during transit, subject to verification and approval by our team.

The customer must report the damaged product within 48 hours of delivery.

To report a damaged product, contact:

Email: woodisgood2024@gmail.com
Phone: +91 9414364997

Claims submitted after 48 hours may not be accepted.

4. Mandatory Unboxing Video

For any damaged-product claim, the customer must provide a clear, continuous unboxing video.

The video should show:

  1. The unopened package.

  2. All visible sides of the package.

  3. Any visible damage to the outer packaging.

  4. The package being opened.

  5. The product being removed from the package.

  6. The complete condition of the product immediately after opening.

  7. The damaged portion of the product clearly.

The unboxing video is required to help us determine whether the damage occurred during transportation.

Photos may also be requested as additional evidence.

5. Original Packaging, Bill and Tags

Customers must retain the product and all original materials until their claim has been reviewed.

For an approved return, the customer may be required to provide:

  • Original invoice/bill

  • Original packaging

  • Original product tags and labels

  • Accessories

  • Product parts

  • Other materials supplied with the order

Customers should not discard, repair, modify, alter, or dispose of the damaged product or its packaging before receiving instructions from our team.

Failure to provide the required evidence or original materials may result in the claim being rejected.

6. Return Process for Damaged Products

If you receive a damaged product:

Step 1: Record a clear unboxing video while opening the package.

Step 2: Contact us within 48 hours of delivery.

Step 3: Send your order number, photographs, unboxing video, and details of the damage to:

woodisgood2024@gmail.com

Step 4: Our team will review the claim and may request additional information or evidence.

Step 5: If the claim is approved, we will communicate the applicable resolution, which may include a replacement, return, repair, or refund, depending on the circumstances and availability.

7. Refund Eligibility

A refund will only be considered where:

  • The customer has reported the damage within the required 48-hour period;

  • The required unboxing video and supporting evidence have been provided;

  • The product is determined to have been damaged during transit or otherwise qualifies for a refund under applicable law; and

  • The claim has been reviewed and approved by Wood Is Good.

Submitting a damaged-product claim does not automatically guarantee a refund.

8. Refund Processing

Once a refund has been approved, the refund will generally be processed through the original payment method or another appropriate payment method.

The time taken for the amount to appear in the customer’s account may depend on the customer’s bank, card issuer, payment gateway, or other financial institution.

9. Replacement Instead of Refund

Where appropriate, Wood Is Good may offer a replacement product instead of a refund, particularly where the damaged product can be replaced.

The final resolution will depend on the nature of the damage, product availability, and the circumstances of the individual case, subject to applicable law.

10. Products Damaged After Delivery

Our damaged-product policy primarily covers damage that occurs during transportation or delivery.

We are not responsible for damage caused after delivery due to:

  • Incorrect handling

  • Improper installation

  • Improper assembly

  • Accidental damage

  • Scratches or damage caused by use

  • Negligence

  • Exposure to unsuitable environmental conditions

  • Modifications or repairs carried out by the customer or a third party

  • Normal wear and tear

Natural variations in wood grain, texture, knots, colour, and finish are not automatically considered damage or defects.

11. Incorrect or Missing Items

If you receive an incorrect product, missing component, or other order discrepancy, please contact us as soon as possible at:

woodisgood2024@gmail.com

Please provide your order number and relevant photographs/videos so that our team can investigate and provide an appropriate resolution.

12. Return Shipping

Where a return is approved because the product was damaged during delivery, we will provide instructions regarding the return process.

Customers should not independently ship products back to us without first receiving return instructions from our team.

Returns sent without prior approval may not be accepted.

13. Inspection and Approval

All return and refund requests are subject to review.

We reserve the right to inspect the product, packaging, photographs, video evidence, invoice, and other supporting information before approving a return, replacement, or refund.

14. Customer Responsibility

Customers are responsible for:

  • Providing a correct delivery address and contact information.

  • Checking the product upon delivery.

  • Recording the required unboxing video.

  • Reporting damage within 48 hours.

  • Retaining the original packaging, invoice, tags, and product components.

  • Following our return instructions.

15. Contact Us

For return, refund, or damaged-product queries, please contact:

S.S. CRAFTS & CREATION
Brand: Wood Is Good
Email: woodisgood2024@gmail.com
Phone: +91 9414364997
Website: https://woodisgood.co.in/

We recommend customers contact us as soon as possible if they experience any issue with their order so that we can review the matter and provide appropriate assistance.

Important Note

This Return & Refund Policy is subject to applicable Indian laws and consumer protection regulations. Nothing in this policy is intended to restrict any mandatory consumer rights or remedies available under applicable law.