This Shipping & Delivery Policy applies to all orders placed through Wood Is Good, operated by S.S. CRAFTS & CREATION, through https://woodisgood.co.in/.

We sell furniture and home décor products across India. Because our products include both ready-to-dispatch and made-to-order items, shipping and delivery timelines may vary depending on the product and order.

1. Shipping Availability

We currently offer delivery to serviceable locations across India.

Delivery availability may depend on the customer’s PIN code, product size, weight, logistics restrictions, and the serviceability of our delivery partners.

If a particular location is not serviceable, we will inform the customer where reasonably possible.

2. Types of Products

Our products are generally divided into two categories:

Ready-to-Dispatch Products

Ready-to-dispatch products are products that are already available and can be prepared for shipment without additional manufacturing time.

The applicable dispatch timeline may vary by product and will be communicated or displayed wherever applicable.

Made-to-Order Products

Made-to-order products are manufactured or prepared after the customer places an order.

These products generally require:

3–4 weeks for production/handling

Once the product is ready and dispatched, delivery generally takes:

5–10 days

Therefore, customers purchasing made-to-order products should allow approximately 3–4 weeks for production/handling plus 5–10 days for delivery after dispatch.

3. Estimated Delivery Time

Delivery timelines are estimates and may vary depending on:

  • Delivery location

  • Product size and weight

  • Product type

  • Manufacturing or preparation requirements

  • Logistics partner

  • Transportation conditions

  • Weather

  • Holidays

  • Local restrictions

  • Other circumstances beyond our reasonable control

The estimated delivery period should therefore not be considered an unconditional guarantee.

4. Processing and Handling Time

For made-to-order products, the 3–4 week handling/production period begins after the order has been successfully confirmed and the required payment has been received, unless otherwise communicated to the customer.

Production may take longer in exceptional circumstances due to material availability, production requirements, quality checks, or other unforeseen circumstances.

We will make reasonable efforts to keep customers informed in case of significant delays.

5. Delivery After Dispatch

Once an order has been dispatched, delivery generally takes approximately 5–10 days.

The actual delivery time may vary depending on the destination and logistics provider.

Customers will receive available shipment or tracking information where applicable.

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or communicated to the customer before order confirmation.

Shipping charges may vary based on:

  • Delivery location

  • Product dimensions

  • Product weight

  • Number of products

  • Special handling requirements

  • Logistics requirements

If additional shipping charges are required for certain locations or products, we will communicate them to the customer before proceeding, where applicable.

7. Order Tracking

Where tracking is available, customers may receive shipment tracking details after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the logistics partner.

Customers can contact us if they require assistance with their shipment.

Email: woodisgood2024@gmail.com
Phone: +91 9414364997

8. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Mobile number

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Any other information required for successful delivery

Wood Is Good is not responsible for delays, failed delivery attempts, additional shipping charges, or returned shipments caused by incorrect or incomplete information provided by the customer.

9. Failed Delivery Attempts

If the logistics partner is unable to deliver the order because:

  • The customer is unavailable;

  • The address is incorrect or incomplete;

  • The customer cannot be contacted;

  • The customer refuses to accept the shipment;

  • The delivery location is inaccessible; or

  • Other circumstances attributable to the customer occur,

additional delivery attempts or shipping arrangements may be subject to the policies of the logistics partner.

The customer may be responsible for any applicable additional charges arising from such circumstances.

10. Inspection at Delivery

Customers are strongly advised to inspect the outer packaging at the time of delivery.

For furniture and home décor products, customers should record a clear and continuous unboxing video from the sealed package through the opening of the package and inspection of the product.

This video is required for damaged-product claims.

11. Damaged Products During Delivery

If a product arrives damaged, the customer must inform us within 48 hours of delivery.

Please contact:

Email: woodisgood2024@gmail.com
Phone: +91 9414364997

The customer must provide:

  • Order number

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Continuous unboxing video

  • Original invoice/bill

  • Original tags and packaging, where applicable

Please do not discard or modify the product or packaging until the claim has been reviewed.

For complete details, please refer to our Return & Refund Policy.

12. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

These may include:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Logistics delays

  • Strikes

  • Government restrictions

  • Public holidays

  • Road closures

  • Supply-chain disruptions

  • Other force majeure events

Such delays do not automatically qualify the customer for cancellation or refund.

13. Partial Delivery

In some circumstances, products from the same order may be dispatched separately due to product availability, size, manufacturing requirements, or logistics considerations.

If your order is shipped in multiple packages, delivery may occur at different times.

Customers may contact us if any expected package has not been received within the communicated delivery timeframe.

14. International Shipping

Unless specifically agreed with the customer in writing, we currently do not guarantee international shipping.

If international delivery is available for a specific order, applicable shipping charges, customs duties, taxes, documentation requirements, and delivery timelines will be communicated separately.

15. No Guaranteed Delivery Date

The delivery timelines provided on the website or communicated by our team are estimated timelines.

We do not guarantee delivery on a particular date unless a specific delivery commitment has been expressly confirmed by us in writing.

16. Contact Us

For questions regarding shipping, delivery, tracking, or delayed orders, please contact:

S.S. CRAFTS & CREATION
Brand: Wood Is Good
Email: woodisgood2024@gmail.com
Phone: +91 9414364997
Website: https://woodisgood.co.in/

When contacting us about an order, please provide your order number and registered contact details so that we can assist you more efficiently.

17. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping processes, logistics arrangements, products, or applicable requirements.

Any updated version will be published on this page with the revised “Last Updated” date.

Important Legal Notice

This Shipping & Delivery Policy is subject to applicable laws and regulations in India. Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted.