Welcome to Wood Is Good, operated by S.S. CRAFTS & CREATION. These Terms & Conditions govern your use of our website, https://woodisgood.co.in/, and your purchase of furniture, home décor, and related products through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. Business Information

Legal Business Name: S.S. CRAFTS & CREATION
Website: https://woodisgood.co.in/
Email: woodisgood2024@gmail.com
Phone: +91 9414364997

For any order-related questions, complaints, or support requests, you may contact us using the details above.

2. Products and Product Information

We sell furniture, home décor, and related products through our website.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials, and other product information displayed on the website are accurate.

However, due to the nature of handcrafted, wooden, and furniture products:

  • Actual colour, grain, texture, knots, and natural variations may differ slightly from product images.

  • Minor variations in wood grain, texture, finish, and appearance are considered natural characteristics and are not necessarily manufacturing defects.

  • Product dimensions may have minor variations where applicable.

  • Display settings on different devices may affect how colours appear.

Customers are advised to carefully review the product details, dimensions, specifications, and other information before placing an order.

3. Types of Products and Order Processing

Products available on our website may fall into the following categories:

A. Ready-to-Dispatch Products

Ready-to-dispatch products are products that are already available or substantially prepared for dispatch.

The applicable dispatch and delivery timelines will be communicated or displayed on the product page/order confirmation, wherever applicable.

B. Made-to-Order Products

Certain products are manufactured or prepared after the customer places an order.

Made-to-order products generally require approximately 3–4 weeks of handling/production time before dispatch.

After dispatch, delivery generally takes approximately 5–10 days, depending on the delivery location, logistics partner, availability of transportation, and other circumstances beyond our reasonable control.

Therefore, customers purchasing made-to-order products should consider the production/handling period plus the applicable delivery period before placing an order.

C. Custom or Customer-Specific Orders

We may also accept products or orders based on customer-specific requirements, specifications, dimensions, finishes, designs, or other customisations.

Custom or customer-specific orders may require additional production time, which will be communicated to the customer wherever applicable.

Once production has commenced, such orders cannot ordinarily be cancelled or modified.

4. Order Confirmation

An order is considered placed once the customer successfully completes the ordering and payment process and receives an order confirmation from us.

We reserve the right to cancel an order in exceptional circumstances, including but not limited to:

  • Product availability issues

  • Pricing or listing errors

  • Technical errors

  • Suspected fraudulent or unauthorised transactions

  • Circumstances beyond our reasonable control

If we cancel an order after receiving payment, the applicable amount paid for the cancelled order will be processed for refund through the original or an appropriate payment method.

5. Cancellation Policy

Because many of our products are made-to-order, manufactured specifically against customer orders, or prepared based on customer requirements, orders cannot ordinarily be cancelled once the order has been confirmed or production/processing has commenced.

Customers are therefore requested to carefully check:

  • Product selection

  • Size and dimensions

  • Colour/finish

  • Quantity

  • Delivery address

  • Contact details

  • Other product specifications

before completing the purchase.

For custom or customer-specific orders, cancellation is generally not permitted once the order has been confirmed or production has started.

Nothing in this policy is intended to exclude any rights that cannot legally be excluded under applicable law.

6. No Change of Mind Returns or Refunds

We do not generally accept returns or provide refunds solely because a customer has changed their mind, selected the wrong product, selected an unsuitable size, or no longer requires the product.

Furniture and home décor products may involve substantial production, packaging, handling, and transportation costs, particularly for made-to-order products.

Customers should therefore carefully review the product information before placing an order.

This policy does not affect any rights available to customers under applicable consumer protection laws.

7. Damaged Product — Return and Refund Policy

We take reasonable care in packaging and dispatching our products. However, furniture and home décor products may occasionally be damaged during transportation.

If you receive a product that is visibly damaged or has been damaged during transit, you must notify us within 48 hours of delivery.

Please contact:

Email: woodisgood2024@gmail.com
Phone: +91 9414364997

Mandatory Unboxing Video

For a damaged-product claim to be considered, the customer must provide a continuous and clear unboxing video showing:

  1. The sealed package before opening.

  2. All sides of the package, including visible damage to the packaging, if any.

  3. The opening of the package.

  4. The product being removed from the packaging.

  5. The complete condition of the product immediately after opening.

  6. Any visible damage or defect.

Photographs may also be requested as supporting evidence.

We strongly recommend that customers do not dispose of, alter, repair, or discard the packaging or product before the claim has been reviewed.

8. Original Packaging, Bill and Tags

For any eligible damaged-product return, the customer must retain and provide, where applicable:

  • Original product packaging

  • Original invoice/bill

  • Product tags

  • Labels

  • Accessories

  • Parts supplied with the product

  • Any other original materials supplied with the order

Failure to provide the required evidence, packaging, invoice, tags, or other supporting materials may affect our ability to process the claim.

9. Damage Claim Review

Once we receive the customer’s complaint and supporting evidence, our team will review the claim.

We may request additional:

  • Photographs

  • Videos

  • Product details

  • Packaging photographs

  • Invoice/order information

  • Other information reasonably required to assess the claim

If the product is determined to have been damaged during delivery and the claim is approved, we may, at our discretion and subject to applicable law:

  • Arrange a replacement;

  • Arrange a return and replacement;

  • Provide an applicable refund; or

  • Offer another appropriate resolution.

A refund or replacement will not be automatically issued merely upon submission of a claim. The claim must first be reviewed and approved.

10. Damage Claims Reported After 48 Hours

Customers must inform us about any damaged product within 48 hours of delivery.

Claims submitted after this period may not be accepted because it may no longer be possible to reliably determine whether the damage occurred during transportation or after delivery.

However, we may review exceptional circumstances at our discretion and subject to applicable law.

11. Delivery

We work with third-party logistics and delivery partners to deliver orders.

Estimated delivery timelines are provided for guidance and may vary depending on:

  • Delivery location

  • Product size and weight

  • Production requirements

  • Logistics partner

  • Weather conditions

  • Transportation delays

  • Holidays

  • Natural events

  • Government restrictions

  • Other circumstances outside our reasonable control

For made-to-order products, the 3–4 week production/handling period is separate from the estimated 5–10 day delivery period after dispatch.

Delivery estimates are therefore not guaranteed unless specifically stated otherwise in writing.

12. Delayed Delivery

We are not responsible for delays caused by circumstances beyond our reasonable control, including logistics delays, transportation disruptions, natural events, strikes, weather conditions, governmental restrictions, or other force majeure events.

We will make reasonable efforts to assist customers in tracking delayed shipments and communicating with the relevant logistics provider.

13. Delivery Inspection

Customers are advised to inspect the package and product carefully upon delivery.

If the package appears visibly damaged, customers should record the condition of the package in the unboxing video before opening it.

The customer should retain the original packaging until the order has been fully inspected and the applicable return/claim period has expired.

14. Pricing and Payment

All prices displayed on the website are subject to change without prior notice.

The price applicable to an order will generally be the price displayed at the time the customer places the order, subject to any obvious pricing or technical errors.

Orders must be paid using the payment methods made available on the website.

We reserve the right to verify or decline transactions where fraud, unauthorised activity, technical errors, or other legitimate concerns are suspected.

15. Customer Responsibility

Customers are responsible for providing accurate information when placing an order, including:

  • Full name

  • Mobile number

  • Email address

  • Complete delivery address

  • PIN/ZIP code

  • Product selection

  • Required specifications or customisation details

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

16. Website Use

Customers agree not to misuse the website or attempt to:

  • Gain unauthorised access to the website or its systems.

  • Interfere with website functionality.

  • Submit false or fraudulent orders.

  • Use the website for unlawful purposes.

  • Copy, reproduce, or commercially exploit website content without permission.

  • Introduce malicious code, viruses, or other harmful material.

17. Intellectual Property

All content appearing on the website, including but not limited to:

  • Product photographs

  • Product descriptions

  • Graphics

  • Logos

  • Brand names

  • Website design

  • Text

  • Videos

  • Other visual or written materials

is owned by or licensed to S.S. CRAFTS & CREATION and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

18. Limitation of Liability

To the extent permitted by applicable law, S.S. CRAFTS & CREATION will not be responsible for indirect, incidental, or consequential losses arising from delays, transportation issues, misuse of products, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to limit or exclude any liability or consumer right that cannot legally be limited or excluded under applicable law.

19. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, war, government restrictions, strikes, transportation disruptions, supply-chain disruptions, epidemics, or other unforeseen events.

20. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

Customers are encouraged to review these Terms & Conditions periodically.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable consumer protection laws and the jurisdiction available to a consumer under applicable law, disputes relating to these Terms & Conditions or purchases made through the website shall be subject to the jurisdiction of the appropriate courts in India.

22. Contact Us

If you have any questions regarding these Terms & Conditions, an order, delivery, or a damaged product, please contact us:

S.S. CRAFTS & CREATION
Brand: Wood Is Good
Email: woodisgood2024@gmail.com
Phone: +91 9414364997
Website: https://woodisgood.co.in/

By placing an order through our website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to your rights under applicable law.