This Privacy Policy explains how S.S. CRAFTS & CREATION, operating under the brand name Wood Is Good, collects, uses, stores, and protects personal information when you visit or make a purchase through https://woodisgood.co.in/.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Business Information

Legal Business Name: S.S. CRAFTS & CREATION
Brand Name: Wood Is Good
Website: https://woodisgood.co.in/
Email: woodisgood2024@gmail.com
Phone: +91 9414364997

For privacy-related questions or requests, you may contact us using the details above.

2. Information We Collect

When you visit our website, contact us, create an account, or place an order, we may collect certain information that is necessary to provide our services.

This may include:

Personal Information

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping/delivery address

  • PIN code

  • Order details

  • Product preferences

  • Information provided when contacting customer support

Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased

  • Order number

  • Order value

  • Payment status

  • Billing information

  • Shipping information

  • Refund or return information

Payment information may be processed through third-party payment service providers. We generally do not need to directly store your complete card, banking, or other sensitive payment credentials on our own systems.

Technical Information

When you browse our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of visits

  • Referring website

  • Approximate usage information

  • Cookies and similar technologies

3. How We Use Your Information

We may use collected information for legitimate business and operational purposes, including:

  • Processing and fulfilling orders

  • Delivering products

  • Providing customer support

  • Responding to enquiries

  • Confirming orders

  • Providing shipment and tracking information

  • Processing eligible returns and refunds

  • Verifying transactions

  • Preventing fraud or misuse

  • Improving our website and services

  • Understanding customer behaviour and website usage

  • Communicating important information about your orders

  • Sending promotional communications where permitted and where applicable consent has been provided

  • Maintaining business, accounting, tax, and legal records

  • Complying with applicable laws and legal requirements

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Remember preferences

  • Maintain shopping cart functionality

  • Understand website usage

  • Improve website performance

  • Analyse traffic

  • Provide relevant advertising or marketing

  • Measure the effectiveness of marketing campaigns

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Third-Party Service Providers

We may use third-party service providers to operate and support our website and business.

These may include providers involved in:

  • Payment processing

  • Shipping and logistics

  • Website hosting

  • Website analytics

  • Customer communication

  • Marketing and advertising

  • Technology and security

  • Customer support

These service providers may receive information necessary to perform their services.

We expect third-party service providers handling personal information on our behalf to use it only for appropriate business purposes and to maintain reasonable security measures.

6. Payment Information

Payments made through our website may be processed by third-party payment gateways or financial service providers.

Depending on the payment method used, you may be required to provide payment information directly to the applicable payment service provider.

We do not intentionally request or store your complete payment card PIN, password, CVV, or online banking credentials through ordinary customer support channels.

Customers should never share OTPs, passwords, PINs, CVVs, or other confidential payment credentials with Wood Is Good personnel.

7. Shipping and Delivery Information

To fulfil an order, we may share necessary customer information with shipping and logistics providers.

This may include:

  • Customer name

  • Delivery address

  • Mobile number

  • Order information

  • Other information necessary for delivery

This information is shared only to the extent reasonably necessary to fulfil and manage the order.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate with you about:

  • New products

  • Offers

  • Promotions

  • Discounts

  • Product updates

  • Brand announcements

You may opt out of promotional communications by following the unsubscribe instructions included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, delivery, returns, refunds, or customer service.

9. Data Sharing

We do not sell your personal information as a standalone product.

We may share information when reasonably necessary with:

  • Payment service providers

  • Shipping and logistics companies

  • Website and technology service providers

  • Analytics and marketing service providers

  • Customer support providers

  • Professional advisers

  • Government authorities or law enforcement agencies where legally required

We may also disclose information where reasonably necessary to protect our legal rights, prevent fraud, investigate misuse, or comply with applicable law.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored through our website.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Fulfil orders

  • Provide customer support

  • Process returns and refunds

  • Maintain accounting and business records

  • Meet tax and legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Maintain legitimate business records

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Raise a privacy-related complaint or concern

Some requests may be subject to legal, regulatory, contractual, or operational limitations.

To make a privacy-related request, contact us using the details provided below.

13. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

14. External Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

If you visit a third-party website, its own privacy policy and terms will apply.

We are not responsible for the privacy practices, security, or content of third-party websites.

15. Fraud Prevention and Legal Compliance

We may collect, use, retain, and disclose information where reasonably necessary to:

  • Detect or prevent fraudulent transactions

  • Investigate suspicious activity

  • Protect our customers and business

  • Enforce our terms and policies

  • Respond to legal requests

  • Comply with applicable laws, regulations, court orders, or government requirements

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

Customers are encouraged to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

S.S. CRAFTS & CREATION
Brand: Wood Is Good
Email: woodisgood2024@gmail.com
Phone: +91 9414364997
Website: https://woodisgood.co.in/

When contacting us regarding a privacy request, please provide enough information for us to identify your request and respond appropriately.

18. Consent

By using our website, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above, subject to your rights under applicable law.

Nothing in this Privacy Policy is intended to remove or restrict any privacy or consumer rights that cannot legally be excluded or restricted.